Return Policy

At Ginga Shop, we want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help.

Items must be returned within 30 days of delivery.
Products must be unused, in their original condition, and include all original packaging.
Certain items, such as personalized products, gift cards, or sale items, are not eligible for return unless defective or damaged upon arrival.

Submit a Return Request:
- Contact our Customer Service team at contact@gingashop.com with your order number and reason for the return.
Receive a Return Authorization:
- We will provide you with a return authorization number and return instructions.
Ship the Item Back:
- Pack the item securely and include all original packaging and materials.
- Use the provided return shipping label or ship to the address specified in your return instructions.

Once we receive and inspect your return, we will notify you of the status of your refund.
Refunds will be issued to the original payment method within 5-7 business days after approval.
Original shipping charges are non-refundable.

To exchange an item, follow the return process and place a new order for the desired item.
Exchanges are subject to stock availability.

If your item arrives damaged or defective, please contact us within 7 days of delivery. We will provide a replacement or full refund, including shipping costs.

If the return is due to our error (e.g., incorrect or defective item), we will cover return shipping costs.
For all other returns, the customer is responsible for return shipping charges.

If you have any questions about our return policy, please contact us at:

We reserve the right to refuse a return if the item does not meet the conditions outlined above.

Thank you for shopping with Ginga Shop!